Kirkra's Privacy Policy — Your information is completely safe

Welcome to Kirkra. This Privacy Policy is a transparent agreement between you and the Kirkra platform regarding your personal data. By using Kirkra's website, app, or any of our services, you agree to the terms of this Privacy Policy.

We believe transparency is the foundation of trust. That is why Kirkra openly shares every aspect of how data is collected and used with its users. This document clearly outlines what data we collect, why we collect it, and how we protect your privacy.

Kirkra complies with applicable data protection laws in Bangladesh and international standards. We are always committed to safeguarding your privacy and will notify you in advance of any significant changes.

Kirkra collects only the data necessary to deliver our services, maintain security, and improve the user experience. The types of information we may collect include:

Information you voluntarily provide at registration is collected directly. In addition, certain technical data may be collected automatically while you use the platform, primarily for security purposes.

Kirkra never collects sensitive information — such as religious beliefs, political opinions, or health data — without your explicit consent.

Kirkra uses the data it collects for specific and legitimate purposes. The main reasons we use your information are outlined below:

• To create, manage, and complete the verification of your account.
• To process deposits, withdrawals, and other financial transactions.
• To detect and prevent fraud, money laundering, and other illegal activities.
• To provide customer support and resolve issues.
• To improve platform services and introduce new features.
• To create a personalized experience tailored to your preferences.
• To comply with applicable laws and regulatory requirements.
• To send you promotional offers and updates with your consent.

Kirkra always relies on a valid legal basis for processing your data — such as your consent, contractual necessity, or a legal obligation. Where consent is required, we only use your data after obtaining your explicit permission.

Kirkra does not sell your data. However, there are specific circumstances where sharing with trusted partners may be required:

• Payment Processors: Necessary data is shared with verified payment gateways to complete transactions.
• KYC Verification Service: Regulated third-party services may be used for age and identity verification.
• Law Enforcement: Data may be disclosed in response to a court order or valid legal requirement.
• Security Services: Certain data may be processed for fraud prevention and cybersecurity purposes.
• Business Transfers: In the event of a merger or acquisition, data may be transferred, but the new entity will handle it in accordance with this policy.

Whenever Kirkra shares data with any third party, we ensure they operate under strict confidentiality agreements and provide your data with the same level of protection we do.

Kirkra uses cookies to enhance your browsing experience and ensure the platform functions properly. Cookies are small data files stored on your device.

• Essential Cookies: Ensures core platform functionality, such as login sessions and security tokens.
• Functional Cookies: Remembers your preferences and language settings.
• Analytics Cookies: Platform usage is monitored to help improve our services.
• Security Cookies: Used to detect unusual activity and keep your account secure.

Kirkra does not use any third-party cross-site tracking cookies that could monitor your browsing activity across other websites.

Kirkra follows the highest industry standards to protect your data. Our security infrastructure provides protection across multiple layers:

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• Data stored on our servers is protected with AES-256 encryption.
• Passwords are never stored in plain text; bcrypt hashing is used.
• Regular security audits and penetration testing are conducted.
• Automatic alerts are sent when suspicious login activity is detected.
• Our data centers hold internationally recognized security certifications.
• Staff access to data is restricted to the minimum necessary.

Your role in keeping your account secure matters too. Use a strong password, enable two-factor authentication, and never share your login credentials with anyone.

Kirkra is committed to giving you full control over your personal data. You have the following rights:

To exercise these rights, please contact the Kirkra support team. We will aim to respond to your request within 30 days. In some cases, legal or security obligations may prevent us from fulfilling certain requests, and we will communicate this clearly.

Kirkra retains your data only for as long as necessary. Retention periods may vary depending on the type of information:

• Account Information: For a minimum of 5 years while the account is active and after closure.
• Financial Transaction Records: A minimum of 7 years as required by law.
• KYC Verification Documents: For the period required under applicable regulations.
• Customer Service Communication: 3 years from the date of last contact.
• Cookies & Session Data: At the end of a session or after a maximum of 1 year.
• Marketing Preferences: Until you opt out.

After the defined retention period, data is securely deleted or anonymized. Where a legal obligation requires it, certain data may be retained longer, but only for the necessary purpose.

Kirkra is a responsible gaming platform. Our services are intended solely for individuals aged 18 and above. Collecting personal data from minors is strictly prohibited.

If you believe a minor is using Kirkra, please notify our support team immediately. We will act promptly, and any data collected from a minor will be deleted without delay. To learn more about responsible gaming, visit our Responsible Gaming View the page.

Kirkra may update this Privacy Policy as needed. Changes may occur due to service updates, new legal requirements, or technological developments.

• For significant changes, notice will be provided via email or an on-platform notification.
• The "Last Updated" date at the top of the page will reflect any changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account.

Visit this page regularly to stay up to date on our latest Privacy Policy. Staying informed is the most important step in protecting your privacy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact the Kirkra support team. We are fully prepared to help you exercise your privacy rights.

• Email: [email protected]
• Live Chat: Direct chat support is available within the platform.
• For general inquiries, contact our FAQ Page View.

We will aim to send an initial response within 7 business days of receiving your complaint. For complex matters, a full resolution will be provided within 30 days.